Archive | Customer Relationship

customer centric business

5 Steps to Building a Customer Centric Business

A customer centric business focuses on customer experience as a differentiation strategy. The customer centric strategy can deliver strategic and economic value to a business. The main reason is it’s difficult copy by competitors without changing the way they do business. If you’re interested in applying this competitive strategy for your business learn how to […]

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loyal customer

Top 3 Tips For Building Loyal Customers

Loyal customers are the lifeblood of your business. They are the types of satisfied customers who buy from you again and again and are essential to your success in the long run. But how do you build customer loyalty? Here are some tips for building strong relationship with customers. Be Their Friend People are loyal […]

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Do You Need Customer Service Training?

Customer service training is a must for anyone with a job that interacts with the people. Any employee that directly deals with customers, or even that takes orders over the phone, has to have some basic understanding of how to talk with customers. This is especially true for those working in the hospitality industries. In […]

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customer relatuionship management software

Customer Relationship Management Software for Small Business

If customers are the life blood of your business chances are you’ll be interested in such thing as customer relationship management software (CRM). CRM software can help keep your customers loyal and come back for more. It’s a better way to stay in business than chasing new customers. Whether you’re just starting out or have been in operation for […]

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Customer Loyalty and Loyal Customers

Customer loyalty is perhaps one of the most important ingredients for long-term business success. Do you use most of your marketing programs for attracting new customers rather than maintaining relationship with existing ones? If not, consider evaluating your marketing strategy. Loyal customers are your best assets and should be seen as an ongoing opportunity. 5 […]

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Customer Loyalty Programs – 3 Ideas For Creating Loyal Customers

How do you keep your existing customers? Have you done customer loyalty programs for your loyal customers? There is so much emphasis today on getting new clients that many small business owners forget about the profit potential of their current ones. Those who’ve already bought from you are the easiest to sell to. For one […]

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Building Customer Loyalty Through Retention Programs

Have you heard that it costs more to get a new customer than to keep the existing ones? We’ll it’s true. There is no doubt, your customers are your number one asset. This means building customer loyalty or developing a strategy to keep your regular customers happy and coming back is your number one job. […]

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