Loyal customers are the lifeblood of your business.
They are the types of satisfied customers who buy from you again and again and are essential to your success in the long run. But how do you build customer loyalty?
Here are some tips for building strong relationship with customers.
Be Their Friend
People are loyal to those they know and have become “attached” to. They will attach themselves to you if they can relate to you and feel like they are a friend more than just a customer.
This will happen when you share your stories with them. Just share some personal information with them and they’ll let in on your thoughts, values and experiences.
For example, you are trying to decide on what your next car should be. Let them walk through the process with you by keeping them informed of your thoughts.
If you are you about ready to become an empty-nester you can share with them the joys and sorrows you are experiencing with the situation.
Becoming a real person with real feelings goes a long way in building trust and client retention.
Have Quality Good and Services
No matter how much someone likes and relates to you, they will not continue to buy from you if you do not offer quality goods and services.
Make sure your product does exactly what you claim it will. Also, it’s a good practice to over-deliver. Let them be surprised at how generous you are, and they’ll become your loyal customers.
Offer Customer Only Discounts and Specials
Reward your customers by offering them discounts and special pricing from time to time. You can hold special pricing sales for a limited amount of time and let your customers know that the special pricing is only available to them.
This is a good way to reward loyal customers because they will consider that it is worth their while to remain your customer.
You can also offer them something free periodically, such as sending out a free $10 coupon to your customers to use. They can go into your store and spend the $10 with no other purchase, out of their pocket.
This loyalty program does two things. It creates customer satisfaction and it gets them in your store where they will most likely buy other items too.
Those are some easy tips for you to build loyal customers. Use them to spark more creative ideas that you can put into practices and you’ll be creating long-term customer loyalty.
Get more tips for building customer loyalty.