Have you heard that it costs more to get a new customer than to keep the existing ones? We’ll it’s true. There is no doubt, your customers are your number one asset. This means building customer loyalty or developing a strategy to keep your regular customers happy and coming back is your number one job.…
Customer loyalty is perhaps one of the most important ingredients for long-term business success. Do you use most of your marketing programs for attracting new customers rather than maintaining relationship with existing ones? If not, consider evaluating your marketing strategy. Loyal customers are your best assets and should be seen as an ongoing opportunity. 5…
Customers are the life blood of your business, period. If you’re a small business owner, you’ll want to keep customers loyal and come back for more. It’s a better way to stay in business than chasing new customers. This is the reason for such thing as customer relationship management software (CRM)–Software intended to do exactly…
Customer service training is a must for anyone with a job that interacts with the people. Any employee that directly deals with customers, or even that takes orders over the phone, has to have some basic understanding of how to talk with customers. This is especially true for those working in the hospitality industries. In some…
Loyal customers are the lifeblood of your business. They are the types of satisfied customers who buy from you again and again and are essential to your success in the long run. But how do you build customer loyalty? Here are some tips for building strong relationship with customers. Be Their Friend People are loyal to…
Customer experience is an effective differentiation strategy. The customer centric strategy can deliver strategic and economic value to a business. The main reason is it’s difficult copy by competitors without changing the way they do business. If you’re interested in applying this competitive strategy for your business learn how to actually design and build a…